Be kind to each other
Aggressive, confrontational, and harassing behavior is not allowed. The use of disrespectful or threatening language is prohibited. Always be kind and respectful during trades and discussions. Expect the best from each other, and follow through on commitments made during the trade process — remember, a trade is a promise between two people. Keep each other safe during online and in-person interactions. Be a good person, and show up for your community. Trolling of any kind will not be tolerated.

Everyone belongs here
You should always feel safe and welcome on LS. We don’t tolerate discriminatory conduct, period. That includes but is not limited to: discrimination based on traits such as age, size, ability, gender identity, marital status, political beliefs, socioeconomic status, national origin, race, religion, sex, or sexual orientation. People who incite violence or promote hate based on identity or vulnerability will be banned.

This applies everywhere on LS — in posts, looks, comments, listings, and bios.

📣Because international shipping costs and tariffs can be unpredictable, we allow members to express a preference for domestic trades and purchases. That's a logistics decision, not a people decision. Declining a trade based on who someone is — not where they live — is not okay. If shipping or cost issues require you to cancel, please communicate with your fellow member as soon as possible.

Don’t pressure or pursue
‍Lucky Sweater is designed to be a low-pressure, community-centered platform. All members are expected to respect each other’s time, pace, and comfort levels when it comes to trade decisions and communication.
Pressuring others for a quick response, creating urgency around trades, or repeatedly following up in a way that feels demanding or coercive is not allowed. We expect members to assume good intent and give each other space to engage on their own timeline, especially when someone has an active “away” status set. Away mode is there for a reason-- please respect it.

All trade-related communication must remain within the app. Contacting someone on external platforms (such as social media, email, or LinkedIn) about a trade or message-- especially after being blocked-- is a serious violation of community boundaries.

Creating  duplicate accounts to bypass a block or disciplinary action is strictly prohibited and will result in a permanent ban.

If you’re having an issue with another member or trade, please contact support@luckysweater.com. Do not reach out to members outside the app under any circumstance.

Protect each other's privacy
We assume that emails, DMs, and private chats are intended only for the people in them. Don't post addresses, tracking numbers, private messages, or emails in discussion threads or any public place. If you connected through LS, keep the relationship on LS unless mutually agreed upon to take it elsewhere. Don't use someone's LS presence to contact them off-platform without their permission. That being said, friendships that blossom from trading are one of the best things that happen here — but it must be with consent on both sides.

How we have hard conversations
People give the gift of being genuinely themselves on LS — which means this space is a container for big feelings. We expect all members to treat one another with care. Hard conversations are welcome. Arguing, dominating, or making others feel unsafe is not.

Be thoughtful about where and how you bring charged topics into LS community spaces. If a thread starts to feel hostile or exhausting — even if no single comment clearly crossed a line — we may step in to protect the space by disabling comments or removing the post. The LS team reserves the right to moderate and take action when we deem necessary, across the platform.

Learn what guides our moderation ethos here >>  

When someone gets something wrong — and it happens, to all of us — lead with education, not attack. Most people aren't trying to cause harm; they just don't know yet. A kind correction goes a lot further than a pile-on, and it's a lot more LS. Remember that you can’t always know what someone else is carrying.

Be mindful of topics that may trigger others or are sensitive in community spaces.  

📣If something or someone is affecting your experience on LS, reach out to the LS team. We'll figure it out together.

Contribute, don't extract
LS is a community, not a marketing channel. We use our judgement to remove content that's posted to extract value rather than contribute to it. That includes but is not limited to:

📣About sharing codes for brands you genuinely love: Members recommend things to each other all the time, and that's part of what makes LS feel like a group chat instead of a marketplace. Sharing a discount code for a small brand you actually love, or a refer-a-friend link in a relevant discussion, is welcome. The enforceable line is intent and pattern: a member helping a friend save $10 on something they were already going to recommend is community. The same code posted across threads, in item descriptions, or as part of an ongoing partnership with the brand is spam.If you're not sure, ask yourself: would I post this if there was no kickback involved? If the answer is yes, you're probably fine. If the answer is no, it's spam.

No ISO or LS closet promotion posts
We don’t allow promoting specific items in your closet through discussion posts unless they’re available to request as a gift, or as part of a call to the community for everyone to share items in their closet.

We also don’t allow ISO discussion posts unless you’re looking for general recommendations. 
‍
‍Example: 

No solicitation through packaging
LS works because trading is built on trust. When two people agree to swap, they're making a small promise to each other — show up, follow through, treat the exchange with care. That trust is the whole foundation, and we protect it.

Don't use the trade process or LS swap events to fundraise for candidates, recruit to religious organizations, or push a cause. That includes putting notes or pamphlets in trade packages, and using your trading partner's contact info, address, or trust for any future outreach. When someone agrees to swap a sweater, they're agreeing to swap a sweater. Anything beyond that has to be invited.

Be accurate and thorough in your item listings
‍Trading works because two people trust each other to be honest about what they're swapping. Take care to be thorough and accurate about details such as the condition, measurements, size, brand, and where you got the item from (i.e. new from the brand's store/website, on a secondhand marketplace app, from a friend, at a thrift store, etc.).

Item Photos
‍Do not upload photos that belong to someone else and/or are pulled from another platform such as Instagram or another marketplace app.

Item Sizes & Measurements 
‍We expect all community members to ship items within 3 business days of confirming trades. It's also helpful to confirm when you will be shipping the items and provide a tracking number (you can do so directly in the app by taping "Share tracking number"!) so members can expect when they will receive the item. If you are traveling or cannot ship items within this time frame, we recommend marking your items as "Not Available" until you are able to ship in a timely manner.

Item Department
Accurately tag whether an item was cut for women, men, or as unisex. This isn't a stance — it's information about how the garment was constructed, which helps members find things that fit their bodies. Anyone can wear anything, this just helps people know what they're working with.

If you're not sure (vintage finds, handmade pieces, items without tags), make your best guess and note the uncertainty in the description.

📣If an item arrives and doesn't match the listing — wrong condition, undisclosed damage, missing details that would have changed the other person's mind — a trade back is required. (A trade back means both members return the items to their original owners.) Repeated issues with listing accuracy may result in a warning or restrictions on your account. 

Listing accuracy is simple but vital to preserving the trust we’ve built on LS: the person on the other end should know exactly what they're getting before they commit to swapping.

Trade-Forward, Buy-Curious
Every item on LS is available for trade. Members set their own trade preferences — ISOs only, size or style trades, gifting, or “try me.” Members can also list items for sale, making them available to buy at any time on Lucky Sweater.

Preserve our trade-forward space:

Provide clear next steps for shipping 
‍We expect all community members to ship items within 3 business days of confirming trades and sales, unless clearly communicated with your trade or sales partner in a direct message. 

Communicate clearly & follow through
Respond to trade requests and messages within 48 hours when you can. Things come up — but other members are often waiting on your reply to make their own trade plans, and leaving requests hanging means someone else is sitting on an item they could have moved forward with. If you know you'll be slow to respond for a stretch, let people know.

Once you've agreed to a trade, follow through. Ghosting mid-trade — going silent after committing, not shipping after you said you would, or disappearing without resolving an issue — is one of the most harmful things you can do on LS, because someone on the other end is now stuck. If something has come up and you can't follow through, say so. Almost any honest communication is better than silence.

Repeated ghosting affects your standing on LS. Depending on the pattern and impact, this may include warnings, restrictions on your trade activity, or removal from the community.

Don't use LS to source items for resale
Items you receive through trades on LS are part of a community exchange — not inventory for your resale business. Trading on LS and then flipping those items for profit elsewhere violates the trust that makes trade work here. We can't monitor every other platform, but if we see a pattern of items acquired through LS trades being resold for profit on other platforms, we'll take action — including warnings, restrictions, or removal from the community, depending on the scope and breach of trust.

If an item doesn't work out for you, relist it on LS — that’s part of the unique beauty of this space.

Gifting on LS
One of the most amazing things about this community is our love of gifting. Any item on LS can be available as a gift by updating its exchange preference to gift. Once an item is marked as a gift, other members can request it, and just pay shipping. It's up to you, the giver, to decide who to send it to — you might choose the first person who asks, someone who'd really benefit from the item, or whatever feels right. There's no wrong way to decide, and members shouldn't take it personally if their request isn't accepted.

If you receive a gift on LS, no reciprocity is expected. A thank-you is always nice, but no trade or return gift is required — the whole point is that it was freely given.

When a gifted item no longer serves you, the most LS thing you can do is gift it forward. We encourage all items that were received as a gift to continue as a gift to keep the generosity flowing.

Graphic Content.
Do not post obscene, vulgar, or pornographic content. This includes media and text.

Donations and Charities.
All donations requests should be linked to verified charitable entities with contact information clearly visible for all members to confirm if need be. These will be treated on a case-by-case basis for any community-driven charitable initiatives.

Fraud.
We have zero-tolerance for fraud on Lucky Sweater. If you spot something suspicious, let us know. Fraud is any attempt by members to misrepresent themselves, the products they’re selling or swapping, or saying they will ship or meet up and do not fulfill this action. Look out for off-app payment, as we cannot be responsible for an payment outside the app.

No misinformation.
We will remove content/accounts that are meant to deceive users on our platform.

Prohibited items.
We don’t allow the listing of some items (may include but are not limited to): prescription medications or drugs of any kind, illegal weapons, firearms, knives, bodily fluids, breast milk, hazardous materials, pets/animals, used personal items like make-up and sex toys (Certain materials are porous in nature and will act as a reservoir for bacteria, and depending on the material, all efforts to ‘properly sanitize’ the item may be ineffective. Lucky Sweater assumes no liability in the trade of personal items and they are done so at the user’s own risk.), currency trading, human trafficking, or any other illegal items. We also currently do not allow car seat or crib listings due to the possibility of expiration and older items no longer being in accordance with local safety acts and laws.

Copyright/Trademark Infringement.
Unauthorized use of any copyrighted, trademarked, or otherwise branded content is not allowed. Your content is subject to removal based on review when contacted regarding infringement. Knock-off items may be subject to these guidelines.