No threatening and rude behavior
Aggressive, confrontational, and harassing behavior is not allowed. Don’t use language that could be disrespectful or threatening. Also, please be kind and respectful during trades and discussions. Please follow through on commitments made and keep each other safe during online and in-person interactions.
You should always feel safe and welcome. That’s why we don’t tolerate conduct we’ve determined to be discriminatory. Do not discriminate against someone based on traits such as age, weight, color, disability, gender identity, marital status, socioeconomic status, national origin, race, religion, sex, or sexual orientation. People that incite violence or that promote hate based on identity or vulnerability will be banned.
Keep private interactions confidential.
We assume that email and private message content is intended only for the recipient(s). Do not post addresses, tracking numbers, private messages, chat transcripts, or emails from users in group discussions or any public place.
No spam/unrelated content
Content considered spam is not allowed and we will work with community moderators to remove any spam that appears in listings or comments. This includes discount codes to brands you help promote, cross-postings to resale platforms, duplicate content within the app, deleting and re-posting item posts at a high frequency, click-bait, posts calling for likes/views/follows, advertisements, or income opportunities like those offering quick compensation for little investment. Spam includes any mention of multi-level marketing opportunities and any other content geared toward personal gain. We may also delete shared content from other groups/sites that are irrelevant or lacking in purpose towards swapping or community betterment. Listings noting cross-posting to other platforms are also considered spam and will be removed with a note.
In addition to spam, Lucky Sweater also prohibits political and religious content on the app and as part of the trading process, or while attending any Lucky Sweater swap events. Please do not use trading as an opportunity to fundraise for candidates or ask people to join your religious organization. This includes putting notes or pamphlets in trade packages or using your trading partner’s information for any future solicitations.
We may remove content/accounts that are meant to deceive users on our platform.
No listings that do not include accurate information: When creating a listing, please be honest in describing your item and disclose as much information as possible. Take care to be thorough and accurate about details such as the condition, measurements, size, brand, where you got the item from (i.e. new from the brand’s store/website, on a secondhand marketplace app, from a friend, at a thrift store, etc.) and include photos that demonstrate the condition when necessary. This way, fellow community members know exactly what it is that they are getting and the risk of a dispute is decreased. If an item received by a fellow community member does not match the details of an item listing or important information like accurate condition wasn’t disclosed, a trade back must be provided. A trade back means items are returned to the original owners.Should we find your account in violation of this, we may send you an email warning or take permanent or temporary action on your account privileges if this behavior continues.
No listings that include images from another person's social media or other marketplace account: Do not upload photos that belong to someone else and/or are pulled from another platform such as Instagram or another marketplace app.
We do not allow the buying or selling of items on Lucky Sweater.
No unclear shipping next steps
We expect all community members to ship items within 5 business days of confirming trades. It's also helpful to confirm when you will be shipping the items and provide a tracking number (you can do so directly in the app by taping "Share tracking number"!) so members can expect when they will receive the item. If you are traveling or cannot ship items within this time frame, we recommend marking your items as "Not Available" until you are able to ship in a timely manner.
Being respectful on the platform also means responding to each other's trade requests and messages in a timely manner. We appreciate responses back to fellow community members within 24 hours. Fellow community members may have other members of the community also inquiring about their items so it is respectful to not keep them or other members waiting.