FAQs & Help Center

Hi there! Here are some answers to help you make the most of your Lucky Sweater experience. If you have a question that is not answered below, please contact us at support@luckysweater.com. We'd love to hear your suggestions, questions, and feature requests.

🍀 General

Does it cost anything to be a member of the app?
Can I invite my friends? How do I invite people to the platform?
Who founded Lucky Sweater?
What are Lucky Sweater’s values?

🏷 Items & Brands

What items are available on Lucky Sweater?
What types of items can I trade?
Where does the Slow Fashion community brand list come from?
What makes a Slow Fashion-approved brand?
How can I add a brand to the Slow Fashon brand list?
What if I don't have a slow fashion item?

🔄 Trading + The Weekly Swap Drop

How does trading work?
When can I trade?
How do I make sure my items get into the swap drop?
What if I miss the swap drop?
How do I get reminded/not forget about the swap drop?
How many pieces can I trade?
How long can I keep a piece?
How do I bring an item back to the community/relist an item?
What makes for a fair trade?
Can we exchange money in addition to trading in case the two pieces have different values?
Can I buy and sell?

📬 Sending Items

How do I ship items?
How is payment handled?

💬 Discussions

What can I post about in discussions?
How do I find/navigate to discussions?
Who moderates the communities?

Feedback & Support

What if I need help?
What if I get an item in a trade that does not match the listing details?
How do I provide feedback?
I would like to request a feature.
What if I see content that is disrespectful or graphic on the platform?
Where you find your thing.

Come for the clothes, stay for the community. Never have to buy again.